topic Re: Selected items won’t play on sky Q box in Sky Q

Selected items won’t play on sky Q box

annoyewithsky1 — Fri, 20 Oct 2023 20:06:02 GMT

I have started the download of the new season of breeders on sky comedy. Come to actually watch it and I receive "the content you have selected cannot be played on this device", what the actual foo??? I pay enough for this seemingly pointless device, very unhappy.

Re: Selected items won’t play on sky Q box

oldfella — Fri, 20 Oct 2023 20:10:41 GMT

@annoyewithsky1 wrote:

I have started the download of the new season of breeders on sky comedy. Come to actually watch it and I receive "the content you have selected cannot be played on this device", what the actual foo??? I pay enough for this seemingly pointless device, very unhappy.

Hi @annoyewithsky1

Suspect you have downloaded the UHD version.

Either you are trying to watch it on a Mini or you don't have the Q UHD add on

Re: Selected items won’t play on sky Q box

annoyewithsky1 — Fri, 20 Oct 2023 21:02:18 GMT

To be perfectly honest, I didn't know there was a difference! I've downloaded plenty on the main box to watch on the mini upstairs and this was the first time I'd seen that message. Thanks.

Re: Selected items won’t play on sky Q box

oldfella — Fri, 20 Oct 2023 21:25:13 GMT

@annoyewithsky1 wrote:

To be perfectly honest, I didn't know there was a difference! I've downloaded plenty on the main box to watch on the mini upstairs and this was the first time I'd seen that message. Thanks.

Hi @annoyewithsky1

Obviously all your previous content you watched on the Mini weren't in UHD