Connecting to new tv

JohnCoulter1 — Fri, 20 Oct 2023 17:07:50 GMT

I've recently bought a new tv , and after connecting my Sky Q box I found my Home page won't load but I can play my tv channels through Sky?

Re: Connecting to new tv

oldfella — Fri, 20 Oct 2023 18:02:14 GMT

@JohnCoulter1 wrote:

I've recently bought a new tv , and after connecting my Sky Q box I found my Home page won't load but I can play my tv channels through Sky?

Hi @JohnCoulter1

Looks like you have lost internet connection on your Q box.

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Connecting to new tv in Sky Q

Connecting to new tv

Re: Connecting to new tv