topic Re: Sky Q box fault in Sky Q

Sky Q box fault

smithalison — Wed, 18 Oct 2023 14:08:55 GMT

I have a SKy Q Box and have had it for a number of years. I believe it's faulty now.
I have tried everything suggested re setting etc then works okay for a day or two then it disconnects it's self from the mini boxes

also says it's recording all day long, but it's not recording anything. It makes a awful noise at times. How can I get a replacement. I have been with sky for 19 years and have the full package and struggle to believe they can't just replace the box. Any advise of who to talk to etc as I only get a automated response when I try and talk to them

Re: Sky Q box fault

TimmyBGood — Wed, 18 Oct 2023 14:16:48 GMT

@smithalison wrote:

I have been with sky for 19 years and have the full package and struggle to believe they can't just replace the box.

They can and do, but you need to log a fault with them before that can happen.

https://www.sky.com/help/replace-hardware

Remember to remove the Viewing Card before a door-step swap.

Re: Sky Q box fault

lettice — Wed, 18 Oct 2023 14:17:14 GMT

Assume from your post you have reset your Sky Q box and reset the hard drive, as described here;

https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems

If that fails, the link at the bottom of the page allows you to order a replacement box.

Make sure, when you return your faulty box, you keep your viewing card.

Re: Sky Q box fault

smithalison — Wed, 18 Oct 2023 15:02:40 GMT

Yes I have tried everything. I am a bit tech savvy and have done lots of research to try and resolve the issue. Thank you for your help, it's very kind of you

Re: Sky Q box fault

smithalison — Fri, 20 Oct 2023 07:40:41 GMT

Thank you for your help

I folkowed the link you provided and the next day they sent me a new box and I returned the broken one. All working great now thank you