https://helpforum.sky.com/t5/Sky-Q/Control-not-working/m-p/4456629#M607587 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3877574">@Joanne225</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.</P> Fri, 20 Oct 2023 07:01:40 GMT Daniel0210 2023-10-20T07:01:40Z https://helpforum.sky.com/t5/Sky-Q/Control-not-working/m-p/4456625#M607585 <P>Controller. Or working I've changed batteries but still nothing&nbsp;</P> Fri, 20 Oct 2023 06:56:37 GMT https://helpforum.sky.com/t5/Sky-Q/Control-not-working/m-p/4456625#M607585 Joanne225 2023-10-20T06:56:37Z https://helpforum.sky.com/t5/Sky-Q/Control-not-working/m-p/4456629#M607587 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3877574">@Joanne225</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare.</P> Fri, 20 Oct 2023 07:01:40 GMT https://helpforum.sky.com/t5/Sky-Q/Control-not-working/m-p/4456629#M607587 Daniel0210 2023-10-20T07:01:40Z