Connection to broadband

Benziesky — Thu, 19 Oct 2023 09:27:36 GMT

Sky Q not connecting to Broadband Have unplugged both box and Hub and still not connecting

Re: Connection to broadband

oldfella — Thu, 19 Oct 2023 09:58:54 GMT

@Benziesky wrote:
Sky Q not connecting to Broadband Have unplugged both box and Hub and still not connecting

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Connection to broadband

Benziesky — Sat, 21 Oct 2023 17:34:44 GMT

Thanks for your help 👍 up and running again 🤗

topic Connection to broadband in Sky Q

Connection to broadband

Re: Connection to broadband

Re: Connection to broadband