topic Re: Connection problem in Sky Q

Connection problem

Mole1 — Mon, 16 Oct 2023 14:47:03 GMT

My TV is not working. It says it doesn't have wifi connection but our wifi is in a good condition

Re: Connection problem

Addie15 — Tue, 17 Oct 2023 07:55:30 GMT

Hi there, Mole1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection problem

Mr+Flibbles+86 — Thu, 19 Oct 2023 08:12:35 GMT

We are still looking to help you Mole1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Connection problem

Quoman7 — Thu, 19 Oct 2023 08:52:14 GMT

@Mole1 wrote:

My TV is not working. It says it doesn't have wifi connection but our wifi is in a good condition

Hi @Mole1 Try rebooting your TV by removing the power cable for 30 sec then reconnect to reboot?