topic Re: Network connection in Sky Q

Network connection

Emmajh1 — Mon, 16 Oct 2023 11:40:23 GMT

Hi Have been trying since Wednesday to try and fix network connection. I have done everything they as you to do I have even tried switching both boxes off and on, pressing wps button on router. Everything I have tried has failed. All green lights on router. Now running out of options. I have been a sky vip customer for over 25 years so finding this very frustrating and am considering leaving sky as this has happened on a number of occasions over the last few months

Re: Network connection

Addie15 — Tue, 17 Oct 2023 07:57:44 GMT

Hi there, Emmajh1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Network connection

Mr+Flibbles+86 — Thu, 19 Oct 2023 08:11:39 GMT

We are still looking to help you Emmajh1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks