topic Re: Technical Fault in Sky Q

Technical Fault

Reebok — Wed, 18 Oct 2023 13:53:47 GMT

Intermittent signal loss on recordings, blue screen: message reads ' There is a Technical Fault with this Channel, please try later ' . Mainly occurring on recordings but has occurred with live viewing. Loss of picture, fast forward or rewind can clear problem , but happening more often now. Annoying. Any advice would be much appreciated. Thankyou Stephen

Re: Technical Fault

Mr+Flibbles+86 — Thu, 19 Oct 2023 07:42:58 GMT

Hi there Reebok, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Technical Fault

Quoman7 — Thu, 19 Oct 2023 07:55:43 GMT

@Reebok wrote:
Intermittent signal loss on recordings, blue screen: message reads ' There is a Technical Fault with this Channel, please try later ' . Mainly occurring on recordings but has occurred with live viewing. Loss of picture, fast forward or rewind can clear problem , but happening more often now. Annoying. Any advice would be much appreciated. Thankyou Stephen

Hi @Reebok Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Technical Fault

Tom-W19 — Sat, 21 Oct 2023 08:17:13 GMT

Hi @Reebok

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.