topic Returns in Sky Q

Returns

killer2500 — Wed, 18 Oct 2023 18:23:17 GMT

Evening guys, I have a faulty Q2TB box. My new box is arriving tomorrow (19th Oct 23)via DPD. The email from DPD says to give the faulty box packaged up to give to the driver. This has all happened today so good service from Sky. Usually I've waited for the return box from Sky. So what do I do?

Thank you.....

Re: Returns

nigea99 — Wed, 18 Oct 2023 18:31:42 GMT

@killer2500 wrote:

Evening guys, I have a faulty Q2TB box. My new box is arriving tomorrow (19th Oct 23)via DPD. The email from DPD says to give the faulty box packaged up to give to the driver. This has all happened today so good service from Sky. Usually I've waited for the return box from Sky. So what do I do?

Thank you.....

hi @killer2500

You don't need to package it up - it goes back in the same packaging that they bring the replacement in

You need to have it ready & theoretically the remote & leads - although you can probably leave the new ones in the box if you prefer - unless either your old box or the replacement is a V2 box with a separate power supply

DO NOT FORGET to take out the Viewing card before giving the old one over

Re: Returns

Daniel0210 — Wed, 18 Oct 2023 18:31:28 GMT

@killer2500

It's called a doorstep swap. Take you viewing card out the faulty box! Disconnect it and have it near the door for the courier. He / she will hand you the replacement and take the faulty one in the box the newer one came in.,

Re: Returns

killer2500 — Wed, 18 Oct 2023 19:20:48 GMT

So how do I know if it's the V2 box? Is it the power lead?

Re: Returns

killer2500 — Wed, 18 Oct 2023 19:22:35 GMT

So if the power supply is different the box will be the V2? As my "old" box is not HDR.

Thanks.....

Re: Returns

oldfella — Wed, 18 Oct 2023 19:24:27 GMT

@killer2500 wrote:

So how do I know if it's the V2 box? Is it the power lead?

Hi @killer2500

V2 box has a separate power Supply.

V3 has Power lead direct to Q box (figure of eight IEC C7 power lead)

Re: Returns

killer2500 — Thu, 19 Oct 2023 10:46:52 GMT

Morning, me again. Will the box that's arriving be the "latest" version? As my faulty one is non HDR.

Thank you.....

Re: Returns

GD1 — Thu, 19 Oct 2023 10:49:32 GMT

@killer2500 As we are customers and have no involvement in the box swap process we don't know which version sky will send you, other than it's normally like for like.

Re: Returns

nigea99 — Thu, 19 Oct 2023 11:30:42 GMT

@killer2500 wrote:

Morning, me again. Will the box that's arriving be the "latest" version? As my faulty one is non HDR.

Thank you.....

hi @killer2500

As @GD1 says it is normally like for like - if you have a non HDR box it is extremely likely you will get a non HDR as a replacement.

There are 2 versions of HDR boxes & when HDR boxes are replaced either may be sent but as yours is not HDR this is likely to be irrelevant

SKY Charge for upgrades from non HDR to HDR so don't normally upgrade them for free even as part of a faulty box replacement

Re: Returns

killer2500 — Thu, 19 Oct 2023 11:36:26 GMT

Thank you, I've been trying to buy an HDR box but having a nightmare online or getting to speak to a human! Doing my nut in. Been with Sky for a decade so would like to have the "latest" box.

Re: Returns

killer2500 — Thu, 19 Oct 2023 11:39:38 GMT

Further more I have Q2TB box is it worth the upgrade? My tv is 4K UHD with Samsung HW-Q60T soundbar 5.1