topic Re: ITVX Slow response, in Sky Q

ITVX Slow response

Brent+Martin — Sat, 01 Apr 2023 18:48:54 GMT

Whenever I load a programme on ITVX via Sky Q the response time loading the app is long and reloading the program after a commercial break is huge with a black screen!
Anyone else experiencing long delays?

Re: ITVX Slow response

oldfella — Sat, 01 Apr 2023 18:52:04 GMT

@Brent+Martin wrote:

Whenever I load a programme on ITVX via Sky Q the response time loading the app is long and reloading the program after a commercial break is huge with a black screen!
Anyone else experiencing long delays?

Certainly takes about 20 seconds here to fully open the App @Brent+Martin

Re: ITVX Slow response

nstokes — Mon, 03 Apr 2023 11:02:16 GMT

Takes forever for me as well. And when it has loaded, half time it has not remebered where i am with a program, and sometimes wont play as says issue their end but yet works find via smart tv app

Re: ITVX Slow response

arfurdent42 — Mon, 03 Apr 2023 16:28:30 GMT

It is slow on Sky Q but much faster via an Apple TV HD box

Re: ITVX Slow response

glimmertwin — Tue, 04 Apr 2023 21:41:50 GMT

Having similar issues with slow loading times on Q but also similar via Smart TV

once up and running no other issues

Re: ITVX Slow response

lettice — Wed, 05 Apr 2023 07:51:23 GMT

Yes, this is a known problem.
On my Sky Q mini and Sky q main V2 box it takes abut 15 secs to load to the ITVx menu. Then is fine and nippy navigating. Have premium, so not seeing the ad blank screen delay.

On Roku and TVs it loads quickly, within a few seconds.

Re: ITVX Slow response

daveiw100 — Wed, 24 May 2023 15:36:19 GMT

Is there a fix for this issue?

Re: ITVX Slow response

charlottelouise — Tue, 30 May 2023 08:27:45 GMT

I have same issue. . Screen either goes black or freezes, I disagree that it's "nippy navigating" the whole user/viewing experience is tedious and frustrating. . It's seems to be a Sky issue rather than the ITV X app. . Is a sky rep going to reply to this thread to explain?

Re: ITVX Slow response

MightyQuinn — Tue, 30 May 2023 08:46:10 GMT

@charlottelouise wrote:
Is a sky rep going to reply to this thread to explain?

Hi @charlottelouise As this is primary a customer helps customer community, the simple answer to that question is almost certainly, no. However if you are looking for a response, then I would try the formal complaint procedure.

How to make a Sky complaint | Sky Help | Sky.com

Re: ITVX Slow response

SlenderRobert — Tue, 30 May 2023 09:16:11 GMT

@charlottelouise wrote:
I have same issue. . Screen either goes black or freezes, I disagree that it's "nippy navigating" the whole user/viewing experience is tedious and frustrating. . It's seems to be a Sky issue rather than the ITV X app. . Is a sky rep going to reply to this thread to explain?

The explanation is really that Sky Q was never really designed for apps - it doesn't store the apps on the box like most other streaming devices. There is no app store for Sky hardware, be it Q, Stream or Glass, therefore Sky have complete control over them and host them on a server which your box accesses. This introduces extra latency or delay with communication, hence the slowness. Q is quite old technology now and is unlikely to be updated so you may have to live with it. The apps are there for convenience, not really for quality.

ITVX and other apps are quite slow on Stream and Glass too, again due to being server-based, so if you want the fastest app experience then you're better off using a dedicated streaming device such as a Firestick, Apple TV box, Roku or NVidia Shield.

Re: ITVX Slow response

nstokes — Tue, 30 May 2023 09:50:36 GMT

I seem to be having an issue where it says it cant play the content due to an ITV X issue, however, when i then switch to the Smart TV app, it works fine. If i then go back to the Q box and try the app, same problem. If i try later it will work again. That cant be an app issue can it, as it works in Smart TV but not Q?

Re: ITVX Slow response

bob1234 — Tue, 30 May 2023 11:02:05 GMT

ITVX is the worst of all the apps Sky uses, it is slow and black screens at adverts it needs much work as the app on my smart TV gives no problems. I know someone who has the paid for version and that gives no problems. I do wonder if anyone will look at the problems or just hope everyone upgrades.

Re: ITVX Slow response

Jason+Cookson-Dea — Sun, 11 Jun 2023 19:42:21 GMT

Yes I get the same, the ads finish and then get a black screen for about 10 seconds before it comes back on!!

Re: ITVX Slow response,

Wattie60 — Wed, 18 Oct 2023 18:13:58 GMT

Let's face it, ITVx software code is rubbish, when compared to AppleTV, Netflix or even BBC. All perform faster on the same Broadband, whatever speed.

Re: ITVX Slow response

xenon81 — Wed, 18 Oct 2023 20:34:23 GMT

@SlenderRobert wrote:
@charlottelouise wrote:
I have same issue. . Screen either goes black or freezes, I disagree that it's "nippy navigating" the whole user/viewing experience is tedious and frustrating. . It's seems to be a Sky issue rather than the ITV X app. . Is a sky rep going to reply to this thread to explain?
The explanation is really that Sky Q was never really designed for apps - it doesn't store the apps on the box like most other streaming devices.

I have seen this claim several times but it's definitely not true. The apps are all stored on the box and you can see this for yourself at http://192.168.??.??:9006/as/apps (replace the ?? with the IP number of your main Sky Q box) it will show a list of all the apps on the box.

The app performance is poor because the Sky Q hardware is quite old, dating from around 2015 and wasn't very powerful even at that time.

Re: ITVX Slow response

cosimo193 — Wed, 25 Oct 2023 21:40:33 GMT

ITVx is very slow to get started on both our Fire Sticks, and buggy as hell. It is, basically, junk software.

Re: ITVX Slow response

GeoffreyArcher — Mon, 19 Feb 2024 19:20:01 GMT

Yep, it's not Sky though it's the ITV app, but honestly dont complain to them as they'll just tell you it's your equipment or your connection.

I have three smart TVs and a 200mbps fibre connection and ITV fails every single time I go to It.

Re: ITVX Slow response

Wattie60 — Tue, 20 Feb 2024 11:11:29 GMT

I am sure it is programmed in to make you so frustrated, you purchase the £6.00 per month version. I would be interested if it actually improves with the subscription version. Cannot see it myself as I suspect the underlying software code is at fault.

Re: ITVX Slow response

simon194 — Tue, 20 Feb 2024 16:04:19 GMT

@Wattie60 wrote:
I am sure it is programmed in to make you so frustrated, you purchase the £6.00 per month version. I would be interested if it actually improves with the subscription version. Cannot see it myself as I suspect the underlying software code is at fault.

No, it's still as bad when you have a subscription which is why I never use it on my Q box.

It's passable on a Fire TV stick but still has problems like dropping back to the menu part way through programmes. It would be OK on my Apple TV 4K box if it didn't have raise black on some content that makes the picture look washed out.

Re: ITVX Slow response or zero response

Kas647 — Thu, 23 May 2024 06:30:05 GMT

ITV X is unwatchable on Sky Q. It freezes all the time. I have to reset the router in the middle of the program every time. There is a response here that says it is because Sky Q is not made for apps. I think this is likely to be true. It makes me wonder if Sky is the way forward if this is not changed.

you cannot have a tv system nowadays where apps cannot be used.