topic Message on screen re: BBC HD in Sky Q

Message on screen re: BBC HD

Craftypolly — Wed, 18 Oct 2023 10:23:01 GMT

can someone explain why u get this message when I record a programme on BBC it doesn't appear when I watch it live. My sky Q box is an HD box so I don't need to do anything but this banner is very annoying because it blocks out 1/3 of the screen and is unwatchable.

Re: Message on screen re: BBC HD

nigea99 — Wed, 18 Oct 2023 10:31:08 GMT

@Craftypolly wrote:

can someone explain why u get this message when I record a programme on BBC it doesn't appear when I watch it live. My sky Q box is an HD box so I don't need to do anything but this banner is very annoying because it blocks out 1/3 of the screen and is unwatchable.

hi @Craftypolly

I think it is likely that you have downloaded an SD version of the programme - either that or you have recorded it from the SD version of the channel.

If downloading then you probably need to make sure you download an HD version

Re: Message on screen re: BBC HD

TimmyBGood — Wed, 18 Oct 2023 10:32:16 GMT

@Craftypolly wrote:

can someone explain why u get this message when I record a programme on BBC it doesn't appear when I watch it live.

Maybe check to see if the Recording is set to be from the SD version of a BBC channel?

Re: Message on screen re: BBC HD

Craftypolly — Wed, 18 Oct 2023 10:32:32 GMT

I have sussed the problem. Setting up to record a bbc program from my sky go app is in SD which why I get the message. Setting up a recording from tv is ok.

Re: Message on screen re: BBC HD

nigea99 — Wed, 18 Oct 2023 10:40:34 GMT

@Craftypolly wrote:

I have sussed the problem. Setting up to record a bbc program from my sky go app is in SD which why I get the message. Setting up a recording from tv is ok.

Glad you have sussed it.

Thanks for letting us know - there is a chance others will have a similar problem and this was not something I had thought of, so useful to know

Re: Message on screen re: BBC HD

Petroma1613 — Tue, 09 Jan 2024 09:22:22 GMT

Why am I continuing today to receive on screen messages telling me that BBC broadcasts will stop on 8th Jan. I am a Sky+HD customer and today is the 9th Jan

Re: Message on screen re: BBC HD

xenon81 — Tue, 09 Jan 2024 09:49:34 GMT

The BBC SD channels closed yesterday as planned. If you're seeing the message today you're watching a recording from the SD channel.

Re: Message on screen re: BBC HD

Petroma1613 — Tue, 09 Jan 2024 11:17:22 GMT

No, I was watching Breakfast on BBC1

Re: Message on screen re: BBC HD

cuke — Tue, 09 Jan 2024 12:56:18 GMT

@Petroma1613 wrote:
No, I was watching Breakfast on BBC1

So was I on channel 101 and there was no message..