topic Re: Had Sky’Q installed a week ago. The mini box in the lounge is not working. in Sky Q

Had Sky’Q installed a week ago. The mini box in the lounge is not working.

JohnMorris — Tue, 17 Oct 2023 12:05:45 GMT

Had Sky Q installed a week ago. There is a mini box in the lounge which hasn't worked since the visit. The engineers had some connectivity issues when they were here. I have a booster in the kitchen which has sorted the issue they had with that mini box and I think I need a booster in the lounge for that mini box. The Sky Q box is in a room between the lounge and the kitchen but there are some thick walls in the property.

Re: Had Sky’Q installed a week ago. The mini box in the lounge is not working.

Greenfingers001 — Wed, 18 Oct 2023 08:08:54 GMT

Hi there @JohnMorris , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Had Sky’Q installed a week ago. The mini box in the lounge is not working.

Greenfingers001 — Fri, 20 Oct 2023 08:52:45 GMT

We are still looking to help you @JohnMorris . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks