topic Re: 1st minibox does not work since having a 2nd fitted in Sky Q

1st minibox does not work since having a 2nd fitted

DawnFraser — Tue, 17 Oct 2023 10:23:18 GMT

Since we had a 2nd mini box fitted our first mini box does not work

Re: 1st minibox does not work since having a 2nd fitted

Chodley — Tue, 17 Oct 2023 10:31:08 GMT

Any more detail, like what it does, where they are located, how they're connected, how you set the new one up?

Re: 1st minibox does not work since having a 2nd fitted

Daniel0210 — Tue, 17 Oct 2023 10:35:33 GMT

@DawnFraser

Which main Sky Q do you have?

The original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes.

Re: 1st minibox does not work since having a 2nd fitted

Chodley — Tue, 17 Oct 2023 10:36:12 GMT

Good point. Forgot about that!