topic Re: No Connection & not able to reset by holding WPS button down in Sky Q

No Connection & not able to reset by holding WPS button down

hackneykp — Thu, 17 Aug 2023 19:48:47 GMT

I have 'No Network Connection' on my TV despite the fact that my Sky Wifi is working just fine. I have tried resetting it by holding down the WPS button on the Sky Q router however it is not working (it has worked successfully in the past however not working now).

Please help

Re: No Connection & not able to reset by holding WPS button down

oldfella — Thu, 17 Aug 2023 19:58:05 GMT

@hackneykp wrote:

I have 'No Network Connection' on my TV despite the fact that my Sky Wifi is working just fine. I have tried resetting it by holding down the WPS button on the Sky Q router however it is not working (it has worked successfully in the past however not working now).

Please help

Hi @hackneykp

Are you carrying out the following procedure?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
On Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

You have 2 minutes after carrying out the Network to press WPS button on the router.

Re: No Connection & not able to reset by holding WPS button down

hackneykp — Thu, 17 Aug 2023 20:09:34 GMT

Thank you for your help. I dont have a WPS button on my Wifi router. I only have one on my Sky Q router.

Yes I have followed these instructions (pressing the WPS on the Sky Q) with no luck sadly. Its an ongoing issue.....

Re: No Connection & not able to reset by holding WPS button down

GD1 — Thu, 17 Aug 2023 20:14:16 GMT

@hackneykp If it's sky hub then you do have a WPS button, if it's the larger upright hub the wps button is on the right hand side as you look at the front.

Re: No Connection & not able to reset by holding WPS button down

oldfella — Thu, 17 Aug 2023 20:21:19 GMT

@hackneykp wrote:

Thank you for your help. I dont have a WPS button on my Wifi router. I only have one on my Sky Q router.

Yes I have followed these instructions (pressing the WPS on the Sky Q) with no luck sadly. Its an ongoing issue.....

Hi @hackneykp

If you are on Sky Broadband then your Sky router has a WPS button.

See below.

Revisit my. Earlier post and carry out the Network reset on the main Q box.

'Press the WPS on the Sky Q broadband router not the Q box.

Re: No Connection & not able to reset by holding WPS button down

digitalsystemsdes — Tue, 17 Oct 2023 08:32:25 GMT

You cannot reset the network settings unless you are connected to a network - it will not give you the option in the menu - I have connected to another hotspot and reset the defaut settings - this looks to be a router issue

I have had exactly the same issue and have worked this through as far as I can go now (network and electroic product engineer) - something appears to have changed or failed for many people at similar times

Re: No Connection & not able to reset by holding WPS button down

Peadarowens — Sat, 11 Nov 2023 19:24:51 GMT

Very same thing as me. I've been trying for days and it keeps saying unsuccessful connection. We only change to Q Sky few weeks ago. It's the worst thing we ever did. We regret it big time.
try ring sky so hard to talk to a physical person. 😢

Re: No Connection & not able to reset by holding WPS button down

oldfella — Sat, 11 Nov 2023 19:50:24 GMT

@Peadarowens wrote:

Very same thing as me. I've been trying for days and it keeps saying unsuccessful connection. We only change to Q Sky few weeks ago. It's the worst thing we ever did. We regret it big time.
try ring sky so hard to talk to a physical person. 😢

Who is your Broadband supplier @Peadarowens ?

Re: No Connection & not able to reset by holding WPS button down

JediJide — Mon, 11 Dec 2023 20:41:49 GMT

I've had the same issue for two weeks now. I'm glad I'm not the only one. We've been with Sky for 15+ years, I'll eventually be cancelling my subscription with them. The service has gone from bad to horrid over the past couple of years.

Re: No Connection & not able to reset by holding WPS button down

MarkhamJ — Sun, 26 Jan 2025 21:10:13 GMT

We are now having the same problem!

Re: No Connection & not able to reset by holding WPS button down

Chodley — Sun, 26 Jan 2025 21:58:30 GMT

@MarkhamJ wrote:
We are now having the same problem!

Which one?

This thread is one of hundreds about wifi connection problems and has some random wps stuff in it which doesn't make a lot of sense.

Re: No Connection & not able to reset by holding WPS button down

Stevo1973 — Tue, 15 Apr 2025 08:41:29 GMT

I have a fix for this issue.

Enter user name ( admin )

Enter password ( same as your hub password )

In the WiFi Tab, look down to Security Options Change to the fourth option

Save

The connect Sky Q box with WPS 👍👍

Re: No Connection & not able to reset by holding WPS button down

Phil7990 — Tue, 15 Apr 2025 11:19:51 GMT

We have a new Sky Q box and a new Sky Router. The WiFi is up and running and we are connected through all our other devices, however, when I try and reset the Sky Q box to connect the search ends with "Search unsuccessful". I am pressing the WPS button while the search takes place and a green light flashes on the front of the router - still no connection. I have tried this process several times with no success - the router is in the same room as the Sky Q box so there shouldn't be any need for a booster. Very frustrating as this should be such a simple process with up to date and expensive technology.

Re: No Connection & not able to reset by holding WPS button down

Invisiblename — Tue, 15 Apr 2025 11:43:04 GMT

@Phil7990 wrote:
We have a new Sky Q box and a new Sky Router. The WiFi is up and running and we are connected through all our other devices, however, when I try and reset the Sky Q box to connect the search ends with "Search unsuccessful". I am pressing the WPS button while the search takes place and a green light flashes on the front of the router - still no connection. I have tried this process several times with no success - the router is in the same room as the Sky Q box so there shouldn't be any need for a booster. Very frustrating as this should be such a simple process with up to date and expensive technology.

Being in the same room, you'd be better off connecting your Sky Q to your router via direct ethernet cable.

Re: No Connection & not able to reset by holding WPS button down

Laing1 — Tue, 15 Apr 2025 15:34:18 GMT

@Phil7990 wrote:

We have a new Sky Q box and a new Sky Router. The WiFi is up and running and we are connected through all our other devices, however, when I try and reset the Sky Q box to connect the search ends with "Search unsuccessful". I am pressing the WPS button while the search takes place and a green light flashes on the front of the router - still no connection. I have tried this process several times with no success - the router is in the same room as the Sky Q box so there shouldn't be any need for a booster. Very frustrating as this should be such a simple process with up to date and expensive technology.

@Phil7990 what router did Sky send you is it a black or white router

Re: No Connection & not able to reset by holding WPS button down

Phil7990 — Wed, 16 Apr 2025 09:15:19 GMT

They sent a white router. Is there a different process for a white router or should i ask them to replace it with a black router? That's if i can get hold of them!

Re: No Connection & not able to reset by holding WPS button down

Laing1 — Wed, 16 Apr 2025 15:45:01 GMT

@Phil7990 wrote:

They sent a white router. Is there a different process for a white router or should i ask them to replace it with a black router? That's if i can get hold of them!

@Phil7990 try not using wps with the white router and treating it as a third party router

Re: No Connection & not able to reset by holding WPS button down

Redcat88 — Sun, 05 Oct 2025 08:37:40 GMT

Thanks, this worked for me too. The WPS was just resetting my network name and password to default and the only way I could connect Q box was by the "other provider" options.

Re: No Connection & not able to reset by holding WPS button down

Tanyabr — Mon, 13 Oct 2025 08:57:52 GMT

This resolved about three hours of [removed] signal and no sky q.

this fixed it in 10 secs!!

Moderator Actions: Removed inappropriate languge

Re: No Connection & not able to reset by holding WPS button down

Gortonlad — Thu, 16 Oct 2025 16:13:53 GMT

This worked for me. Thanks for posting.