topic Re: Hd not working in Sky Q

Hd not working

lucy+harket — Sat, 14 Oct 2023 14:36:21 GMT

Hi I got rid of HD unbeknownst to me little knowing u now need to pay fir it. So I got a new contract including HD, so a few channels work but most of the channels are in sd even tho it says on my TV guide HD for most of my channels. I've switched off the sky box and router, but to no avail. Please help

Re: Hd not working

Addie15 — Sun, 15 Oct 2023 07:30:11 GMT

Hi there, lucy+harket. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hd not working

Addie15 — Tue, 17 Oct 2023 08:06:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.

Re: Hd not working

Chodley — Tue, 17 Oct 2023 08:08:36 GMT

What do you mean they're in SD? If you are choosing an HD channel from the guide then it has to be in HD.