https://helpforum.sky.com/t5/Sky-Q/Can-t-get-netflix/m-p/4453756#M607006 <P>Does your netflix account work on any other device?</P><P>&nbsp;</P><P>also not sure where you are seeing those software and hardware version numbers but they're not supposed to be the same anyway so that's a red herring.</P> Tue, 17 Oct 2023 08:03:00 GMT Chodley 2023-10-17T08:03:00Z https://helpforum.sky.com/t5/Sky-Q/Can-t-get-netflix/m-p/4453750#M607002 <P>Says on screen need payment&nbsp;</P><P>The soft ware and hard ware different numbers but have download soft ware and said it was done but still the same</P> Tue, 17 Oct 2023 07:55:38 GMT https://helpforum.sky.com/t5/Sky-Q/Can-t-get-netflix/m-p/4453750#M607002 Anne13 2023-10-17T07:55:38Z https://helpforum.sky.com/t5/Sky-Q/Can-t-get-netflix/m-p/4453756#M607006 <P>Does your netflix account work on any other device?</P><P>&nbsp;</P><P>also not sure where you are seeing those software and hardware version numbers but they're not supposed to be the same anyway so that's a red herring.</P> Tue, 17 Oct 2023 08:03:00 GMT https://helpforum.sky.com/t5/Sky-Q/Can-t-get-netflix/m-p/4453756#M607006 Chodley 2023-10-17T08:03:00Z