topic Skyq mini blue screen in Sky Q

Skyq mini blue screen

cm59par — Mon, 16 Oct 2023 22:19:00 GMT

Skyq mini - while watching a series (download) occasional blue screen ie 'not connected' appears for around 1 to 2 minutes then the program restarts by itself exactly where it stopped. I have 2 mini boxes and tried interchanging, also rebooted both minis and main 2T skyq box. The issue persists with no obvious pattern. Internet seems to be ok at that moment.

Re: Skyq mini blue screen

Mr+Flibbles+86 — Tue, 17 Oct 2023 10:36:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Skyq mini blue screen

Mr+Flibbles+86 — Thu, 19 Oct 2023 12:37:45 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks