topic Shy q box fault in Sky Q

Shy q box fault

Elizabeth09 — Mon, 16 Oct 2023 18:41:01 GMT

Hello just had a power cut now my sky q box will not come back on I have unplugged it and tried again but no luck can you tell me how to reset it please

Re: Shy q box fault

PandJ2020 — Mon, 16 Oct 2023 18:51:55 GMT

If it's dead (no lights?) then it's probably terminal and you'll need to call Sky for a replacement.

Re: Shy q box fault

Daniel0210 — Mon, 16 Oct 2023 18:53:43 GMT

@Elizabeth09

Have you tried another electrical device in that plug socket?

Re: Shy q box fault

oldfella — Mon, 16 Oct 2023 19:08:53 GMT

@Elizabeth09 wrote:

Hello just had a power cut now my sky q box will not come back on I have unplugged it and tried again but no luck can you tell me how to reset it please

Hi @Elizabeth09

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.