topic Re: Sky hd channel moved in Sky Q

Sky hd channel moved

Daniel27 — Mon, 16 Oct 2023 16:43:04 GMT

Hi can anyone help, all my hd channels have changed from the normal numbers to channels in the 800's but only come up on the hd section on the tv guide. They usually are the standard 101, 102 ,103 channels?

Re: Sky hd channel moved

oldfella — Mon, 16 Oct 2023 16:53:38 GMT

@Daniel27 wrote:

Hi can anyone help, all my hd channels have changed from the normal numbers to channels in the 800's but only come up on the hd section on the tv guide. They usually are the standard 101, 102 ,103 channels?

Hi @Daniel27

Assume you are looking in your Q box and not the Sky Go App?

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sky hd channel moved

Invisiblename — Mon, 16 Oct 2023 16:54:19 GMT

@Daniel27 wrote:
Hi can anyone help, all my hd channels have changed from the normal numbers to channels in the 800's but only come up on the hd section on the tv guide. They usually are the standard 101, 102 ,103 channels?

Often find that if you turn the power to your Sky Q off & on, the planner will reset itself