topic Return equipment in Sky Q

Return equipment

Kimberley1 — Mon, 16 Oct 2023 16:05:38 GMT

I keep getting messages about returning my sky equipment.

I have return the equipment back to sky on the 18th septemecer via Royal Mail

they delivered it to sky on the 20th September I have the tracking details

Re: Return equipment

Daniel0210 — Mon, 16 Oct 2023 16:13:22 GMT

@Kimberley1
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return equipment

Greenfingers001 — Mon, 16 Oct 2023 16:26:31 GMT

Thanks for escalating this. We’ve sent @Kimberley1 an invite to chat.

Re: Return equipment

Kimberley1 — Mon, 16 Oct 2023 16:45:49 GMT

Thanks

Re: Return equipment

Greenfingers001 — Mon, 16 Oct 2023 17:06:26 GMT

Update:

Spoke with @Kimberley1 and arranged box exemption.

Thanks again for the escalation have a great evening 🙂