topic Re: Returning Sky Q equipment. in Sky Q

Returning Sky Q equipment.

Dingleannie — Sat, 02 Sep 2023 18:45:39 GMT

My Sky Q contract finishes on 11 September. I know I have return to the box. When do Sky usually send out the box for me to do this it. Will it be before the 11th or after. Thank you.

Re: Returning Sky Q equipment.

caesarome — Sat, 02 Sep 2023 18:46:53 GMT

Sky usually sends packaging out near the end of the cancellation notice period of 31 days so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Returning Sky Q equipment.

Daniel0210 — Sat, 02 Sep 2023 18:47:01 GMT

@Dingleannie
If you’ve successfully cancelled Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning Sky Q equipment.

Dingleannie — Sat, 02 Sep 2023 18:55:08 GMT

@caesarome Better hope they send out the package as I don't have a printer.

Re: Returning Sky Q equipment.

Dingleannie — Sat, 02 Sep 2023 18:57:08 GMT

@Daniel0210 Thanks.

Another question on leaving Sky TV. Sorry.

Dingleannie — Sun, 03 Sep 2023 16:20:36 GMT

My sky TV ends on 11 September.

When do Sky usually switch off the signal?

Thank You.

Re: Another question on leaving Sky TV. Sorry.

caesarome — Sun, 03 Sep 2023 16:24:38 GMT

@Dingleannie wrote:

My sky TV ends on 11 September.

When do Sky usually switch off the signal?

In this example if the 11th is your final day of your 31 days notice to cancel then it should be the 12th then it will be blocked.

Re: Returning Sky Q equipment.

Dingleannie — Sun, 03 Sep 2023 16:32:35 GMT

@caesarome Thank you.

Re: Returning Sky Q equipment.

Dingleannie — Sun, 03 Sep 2023 16:35:53 GMT

@caesarome Is there a particular time or could it be any time on the 12th?

Re: Returning Sky Q equipment.

caesarome — Sun, 03 Sep 2023 18:48:17 GMT

@Dingleannie

Anytime !

Re: Returning Sky Q equipment.

Dingleannie — Sun, 03 Sep 2023 19:26:35 GMT

@caesarome HaHa...Looking forward to it.

On a side note. Thank you for all your help with my Sky TV worries and questions. You won't see me anymore in the Sky Q section.

But I still have broadband and Sky mobile. So I won't be gone forever.

Re: Returning Sky Q equipment.

matty147 — Mon, 16 Oct 2023 10:22:02 GMT

I received the packaging to return my sky q mini as I don't use it. I've put everything in. It come with a label so I've stuck that on. Do I just take it to post office?

Re: Returning Sky Q equipment.

Daniel0210 — Mon, 16 Oct 2023 10:24:21 GMT

@matty147

Yes. Make sure you obtain proof of posting which you need to keep safe and indefinitely.

Re: Returning Sky Q equipment.

matty147 — Mon, 16 Oct 2023 10:52:53 GMT

@Daniel0210 wrote:
@matty147
Yes. Make sure you obtain proof of posting which you need to keep safe and indefinitely.

Is it free postage?

Re: Returning Sky Q equipment.

Daniel0210 — Mon, 16 Oct 2023 10:57:07 GMT

@matty147

Yes it's pre-paid.

Re: Returning Sky Q equipment.

matty147 — Mon, 16 Oct 2023 10:59:03 GMT

@Daniel0210 wrote:
@matty147
Yes it's pre-paid.

Thanks.

Re: Returning Sky Q equipment.

Oldbootie — Mon, 04 Dec 2023 15:21:55 GMT

We posted back our Sky equipment over a month ago but now have been sent a box to return it. How can I check that mine has been received back at Sky and I won't incurr charges?

Re: Returning Sky Q equipment.

Daniel0210 — Mon, 04 Dec 2023 15:25:33 GMT

@Oldbootie

Sky only tend to contact customers when they haven't received them back (or to put it more simply when it hasn't been processed as being returned). Have you kept your proof of posting ?

Re: Returning Sky Q equipment.

Oldbootie — Mon, 04 Dec 2023 15:31:58 GMT

I can't find proof of posting - at least I haven't yet. We moved hence sending it back and we have been unpacking and lost sight of slip. Then Sky sent the box to send it all back which has made me realise I should check it out. It's all been a bit crazy moving away and we thought we'd sort it ahead of the move but it might have been easier bringing the old box with us!

Re: Returning Sky Q equipment.

Daniel0210 — Mon, 04 Dec 2023 15:36:38 GMT

@Oldbootie

If Sky chase you for the return or charge you a non return fee post back on this thread but without proof of posting any cancellation of those charges would be at Skys discretion.