Didn’t receive packaging

Jen31 — Mon, 16 Oct 2023 07:13:14 GMT

Hi there,

I've recently left sky and I am now been threatened with £70 charges over not returning the box. I haven't received any packaging to send it back?

Could someone arrange this for me.

Many thanks

Re: Didn’t receive packaging

Daniel0210 — Mon, 16 Oct 2023 09:11:21 GMT

@Jen31
In case you’re not aware, this is a customer helps customer forum. You aren’t talking to Sky Customer Services here.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

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Didn’t receive packaging

Re: Didn’t receive packaging