Sky Q mini box recurring issues

AlexS — Sun, 15 Oct 2023 12:20:21 GMT

One of my Sky Q mini boxes has been having recurring issues of late. Firstly it loses connection with Sky Q (main box) and/or internet connection. It frequently messages that its waiting for the TV schedule to update and, more recently it has frozen (when this happens the box feels very hot).

These can all be cleared by rebooting either the mini box or the main box, however that does not seem like a permanent solution. Any advice/action would be appreciated.

Re: Sky Q mini box recurring issues

Addie15 — Mon, 16 Oct 2023 07:33:03 GMT

Hi there, AlexS. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Sky Q mini box recurring issues in Sky Q

Sky Q mini box recurring issues

Re: Sky Q mini box recurring issues