topic Router won’t connect in Sky Q

Router won’t connect

D1lej — Sun, 15 Oct 2023 16:13:06 GMT

For over 2 weeks now our sky booster box has won't connect. Sky tv and internet won't work on the bottom 2 floors of our house. Open reach have been out and confirmed that speed into the house is fine and it's a faulty router. He did manage to connect it after over an hour of trying but it dropped out again a day later. I don't seem to be able to get in contact with sky to arrange for either someone to come and and check or for a replacement router. Any help would be greatly appreciated!

Re: Router won’t connect

oldfella — Sun, 15 Oct 2023 17:14:48 GMT

@D1lej wrote:

For over 2 weeks now our sky booster box has won't connect. Sky tv and internet won't work on the bottom 2 floors of our house. Open reach have been out and confirmed that speed into the house is fine and it's a faulty router. He did manage to connect it after over an hour of trying but it dropped out again a day later. I don't seem to be able to get in contact with sky to arrange for either someone to come and and check or for a replacement router. Any help would be greatly appreciated!

Hi @D1lej

Assume you have a Sky Q WiFi booster and are you on BT broadband?

Also where is the Booster located in relation to your Q boxes and exactly how and to what are you trying to connect the booster

Sky Boosters here

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Router won’t connect

Chodley — Sun, 15 Oct 2023 18:27:57 GMT

I bet there was nothing wrong with the router