topic Re: updating the sky tv software - how do you do it? in Sky Q

updating the sky tv software - how do you do it?

Bev9 — Sat, 14 Oct 2023 17:55:17 GMT

I had an extra sky boc added to my multiroom account last week. today I have gone to turn the sky box on in that new room but the red light on the sky box does not turn amber or green - stays on red. Meanwhile the tv screen shows a messege saying that the software needs updating and to go to Sky.com/softwareupdate to do this.

I cannot force a sky update through the sky menu because it is not showing because the sky box remains on red ..... help?!

Re: updating the sky tv software - how do you do it?

oldfella — Sat, 14 Oct 2023 18:00:14 GMT

@Bev9 wrote:

I had an extra sky boc added to my multiroom account last week. today I have gone to turn the sky box on in that new room but the red light on the sky box does not turn amber or green - stays on red. Meanwhile the tv screen shows a messege saying that the software needs updating and to go to Sky.com/softwareupdate to do this.

I cannot force a sky update through the sky menu because it is not showing because the sky box remains on red ..... help?!

Hi @Bev9

Try the mini recovery procedure shown in the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Restart%20your%20Sky%20Q%20box,back%20on%20at%20the%20mains.

Re: updating the sky tv software - how do you do it?

Kimmasters — Sat, 10 Jan 2026 11:37:41 GMT

I am have a problem with my sky box it will not update , and the light is red