https://helpforum.sky.com/t5/Sky-Q/Multi-room-box/m-p/4451713#M606494 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3873090">@DawnSolloway63</a>&nbsp;</P> <P>We are customers here.&nbsp;<STRONG>Have you kept your proof of posting? </STRONG><BR /><BR />We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team. <BR /><BR />If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Sat, 14 Oct 2023 14:58:49 GMT Daniel0210 2023-10-14T14:58:49Z https://helpforum.sky.com/t5/Sky-Q/Multi-room-box/m-p/4451711#M606492 <P>I have received a message asking me to return multi room box which I have done I used the link sent by sky for returns label as I have not had one sent to my home this was done the day after I renewed my sky package</P> Sat, 14 Oct 2023 14:53:24 GMT https://helpforum.sky.com/t5/Sky-Q/Multi-room-box/m-p/4451711#M606492 DawnSolloway63 2023-10-14T14:53:24Z https://helpforum.sky.com/t5/Sky-Q/Multi-room-box/m-p/4451713#M606494 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3873090">@DawnSolloway63</a>&nbsp;</P> <P>We are customers here.&nbsp;<STRONG>Have you kept your proof of posting? </STRONG><BR /><BR />We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team. <BR /><BR />If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Sat, 14 Oct 2023 14:58:49 GMT https://helpforum.sky.com/t5/Sky-Q/Multi-room-box/m-p/4451713#M606494 Daniel0210 2023-10-14T14:58:49Z