topic mini box losing connection in Sky Q

mini box losing connection

Southwalker — Sat, 14 Oct 2023 12:26:18 GMT

Had this problem for a few days now,every so often my mini box loses signal and gives a message saying it cannot connect to my main sky Q box,my only "fix" is to reboot the mini box and it works fine,until the next time,Main box is wokring fine,as is internet and phone.

Anyone got any ideas why this is happening?

Re: mini box losing connection

Addie15 — Sun, 15 Oct 2023 07:37:54 GMT

Hi there, Southwalker. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: mini box losing connection

golferpar — Sun, 15 Oct 2023 10:10:46 GMT

Hi I have the same problem with my two mini boxes

Re: mini box losing connection

golferpar — Sun, 15 Oct 2023 10:51:07 GMT

I have justed checked WI-FI speeds

Sky Q room 385 download upload 36.7

kitchen next room 388 and 36.5

upstairs 384 and 36.5

Re: mini box losing connection

Laing1 — Sun, 15 Oct 2023 10:59:51 GMT

@golferpar wrote:

I have justed checked WI-FI speeds

Sky Q room 385 download upload 36.7

kitchen next room 388 and 36.5

upstairs 384 and 36.5

@golferpar who do you have your broadband with ?

Re: mini box losing connection

AH+Sportsfan — Thu, 19 Oct 2023 22:44:11 GMT

So do I, and there are assorted other threads to the same effect.

Last year I had the same problem. After a lengthy discussion with a Sky advisor (I had to hunt for the phone number, the online help is useless) I refreshed the software on both boxes. Although the software version before and after seemed to be identical, this fixed the problem for a few moths. Until now.

Please note - the standard advice to reboot router and main SkyQ box is misleading. It results in only a temporary fix. Sky - you have a hardware problem that you need to take ownership of.

Re: mini box losing connection

golferpar — Fri, 20 Oct 2023 06:40:50 GMT

I agree we are seriously considering moving to virgin, we are with them for Broadband