topic Reset sky Q main box in Sky Q

Reset sky Q main box

edgie700 — Fri, 13 Oct 2023 20:54:52 GMT

Hi all is there a way to reset a sky Q main box , I don't just main unplugging it for a minute , thanks

Re: Reset sky Q main box

oldfella — Fri, 13 Oct 2023 21:00:36 GMT

@edgie700 wrote:

Hi all is there a way to reset a sky Q main box , I don't just main unplugging it for a minute , thanks

Hi @edgie700

There is a Reset Settings in the Q box hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Reset sky Q main box

edgie700 — Sun, 15 Oct 2023 09:07:05 GMT

Thanks for your reply, reason why I'm resetting it is because going through the menus it doesn't seem smooth , it's like using a smart phone with a poor processor, bit stuttery

Re: Reset sky Q main box

Debbie68 — Tue, 21 Nov 2023 17:43:26 GMT

Good evening

I arrived home tonight and went into the livingroom and turned the TV on, I picked up the Sky remote and pressed the home button for the menu/guide to come up but nothing.

I thought maybe I need to change the battery's so I changed the battery's and still nothing, I would test the select button but I do not know where it is on the remote I also tried the button up & down on the sky q box but nothing.

Can you help me please.

Debbie Robinson

Re: Reset sky Q main box

Doc5907 — Tue, 21 Nov 2023 19:29:01 GMT

@Debbie68 wrote:
Good evening
I arrived home tonight and went into the livingroom and turned the TV on, I picked up the Sky remote and pressed the home button for the menu/guide to come up but nothing.
I thought maybe I need to change the battery's so I changed the battery's and still nothing, I would test the select button but I do not know where it is on the remote I also tried the button up & down on the sky q box but nothing.
Can you help me please.
Debbie Robinson

Hi @Debbie68

Have a look at the below link which may be of assistance..

Sky Q manual

Re: Reset sky Q (main box only) via onscreen menu

Pogit — Sun, 21 Jan 2024 09:23:19 GMT

Hi @edgie700 actually there is a way to reset the main sky box via onscreen menu.

Its not really meant for this purpose but I use it for exactly this reason and I have asked for it to be made easier as its clearly possible.

I had previously used power sockets but there was an issue so I stopped using them I think it was something to do with power cuts but I now have a UPS attached to my Q box and Virgin Router

Any way to RESTART THE MAIN Q box choose the following on screen menu options in order.

Select help
Select to view all help
Fix a problem
No satellite Signal
Continue
RESART NOW

Note this isn't an option on mini boxes as they don't have a direct satellite signal they get IP based content from the main box.

Hope this helps.

Re: Reset sky Q main box

timFA — Sun, 07 Jul 2024 12:11:28 GMT

thank you very easy for me to understand and do im old school not good with technical stuff thanks