topic Re: Services not working in Sky Q

Services not working

Maz202384 — Fri, 13 Oct 2023 07:15:21 GMT

All of a sudden some of the services have stopped working. The recordings constantly say 'Please wait' and won't load and catch up tv says 'we are having trouble reaching this service right now. Please try again later.'

I have tried resetting the box, the box is connected to the Internet and the software is the most up to date. Not sure what to do next. Any help appreciated.

Re: Services not working

Laing1 — Fri, 13 Oct 2023 15:39:40 GMT

@Maz202384 wrote:

All of a sudden some of the services have stopped working. The recordings constantly say 'Please wait' and won't load and catch up tv says 'we are having trouble reaching this service right now. Please try again later.'

I have tried resetting the box, the box is connected to the Internet and the software is the most up to date. Not sure what to do next. Any help appreciated.

@Maz202384 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

Re: Services not working

Maz202384 — Fri, 13 Oct 2023 18:16:51 GMT

@Laing1 thanks for your reply. Unfortunately that didn't work and I've tried twice now. Anything else you suggest I try? Thanks

Re: Services not working

Laing1 — Fri, 13 Oct 2023 19:28:09 GMT

@Maz202384 wrote:

@Laing1 thanks for your reply. Unfortunately that didn't work and I've tried twice now. Anything else you suggest I try? Thanks

@Maz202384 I can escalate this to sky for yu if you want me to ?

Re: Services not working

Maz202384 — Fri, 13 Oct 2023 20:31:12 GMT

@Laing1 that'd be great as it's been happening for a few days now. Thank you

Re: Services not working

Laing1 — Fri, 13 Oct 2023 20:34:00 GMT

@Maz202384 wrote:

@Laing1 that'd be great as it's been happening for a few days now. Thank you

@Maz202384 I have escalated this to sky for you it will be tomorrow before anything is done

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Re: Services not working

Addie15 — Sat, 14 Oct 2023 07:32:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Maz202384.

Re: Services not working

Greenfingers001 — Sat, 14 Oct 2023 11:41:06 GMT

Update:

Spoke with @Maz202384 and a Hard drive reset resolved issue

Thanks again for the escalation have a great weekend 🙂