https://helpforum.sky.com/t5/Sky-Q/Q-box-faults/m-p/4451080#M606325 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3872431">@Locky</a>&nbsp;</P> <P>If you've already tried this troubleshooting with an advisor (presumably on the phone), how was it left? Are they going to swap the box?&nbsp;</P> Fri, 13 Oct 2023 19:02:14 GMT Daniel0210 2023-10-13T19:02:14Z https://helpforum.sky.com/t5/Sky-Q/Q-box-faults/m-p/4451078#M606324 <P>When forwarding a recording screen will stay on picture then jump and to the end and when changing channel the screen will go black and take as Long as 10 seconds to change also we get a lot of buffering when using on demand services&nbsp;</P><P>done all the usual power reset software update and checked all the connections with an advisor&nbsp;</P> Fri, 13 Oct 2023 18:59:03 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-faults/m-p/4451078#M606324 Locky 2023-10-13T18:59:03Z https://helpforum.sky.com/t5/Sky-Q/Q-box-faults/m-p/4451080#M606325 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3872431">@Locky</a>&nbsp;</P> <P>If you've already tried this troubleshooting with an advisor (presumably on the phone), how was it left? Are they going to swap the box?&nbsp;</P> Fri, 13 Oct 2023 19:02:14 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-faults/m-p/4451080#M606325 Daniel0210 2023-10-13T19:02:14Z https://helpforum.sky.com/t5/Sky-Q/Q-box-faults/m-p/4451101#M606331 <P>I had to phone back. just managed to get through again and they are now sending an engineer out at the end of the month apparently very busy&nbsp;</P> Fri, 13 Oct 2023 19:14:22 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-faults/m-p/4451101#M606331 Locky 2023-10-13T19:14:22Z