topic When returning a mini box dies it have a serial number in Sky Q

When returning a mini box dies it have a serial number

Tich — Fri, 13 Oct 2023 18:50:51 GMT

I have changed to sky glass and need to return my main bov and mini box.

The box is fine as i only have one but i have a couple of mini boxes in the house which were bought off ebay.

Do i need to retun the correct mini box or will anyone of them do.

cheers

Re: When returning a mini box dies it have a serial number

oldfella — Fri, 13 Oct 2023 19:04:31 GMT

@Tich wrote:

I have changed to sky glass and need to return my main bov and mini box.

The box is fine as i only have one but i have a couple of mini boxes in the house which were bought off ebay.

Do i need to retun the correct mini box or will anyone of them do.

cheers

hi @Tich
Mm.

Certainly not wise to buy minis as they all belong to Sky and are only rented to subscribers for the duration of their subscription.

Therfore any for sale are potentially stolen from Sky.

Sky will know the serial number of the Box you were were renting but now it is not connected you will not know which one it is.

Re: When returning a mini box dies it have a serial number

Daniel0210 — Fri, 13 Oct 2023 19:05:53 GMT

@Tich

The mini box you 'bought' off eBay is stolen property I'm afraid.

Re: When returning a mini box dies it have a serial number

nigea99 — Fri, 13 Oct 2023 19:06:36 GMT

@Tich wrote:

I have changed to sky glass and need to return my main bov and mini box.

The box is fine as i only have one but i have a couple of mini boxes in the house which were bought off ebay.

Do i need to retun the correct mini box or will anyone of them do.

cheers

I can't say with 100% certainty but I am pretty sure that SKY will only accept the one(s) sent to you.

Any bought off ebay should have been returned by the original users and were not legally for sale & still owned by SKY

Re: When returning a mini box dies it have a serial number

best+of+the+best — Fri, 13 Oct 2023 19:19:23 GMT

@Tich wrote:
I have changed to sky glass and need to return my main bov and mini box.

The box is fine as i only have one but i have a couple of mini boxes in the house which were bought off ebay.

Do i need to retun the correct mini box or will anyone of them do.

cheers

@Tich I suggest you return the correct Sky Q Mini box registered on your account if the correct mini box is not returned you could end up paying an non return fee

The thing is they will test the box and if the serial number doesn't match you could be charged for not returning the correct one if done intentionally going by your post.

Also when the returns packaging is sent to you it has a packing list with the Sky Q boxes and serial numbers which you need to return.

Re: When returning a mini box dies it have a serial number

Tich — Fri, 13 Oct 2023 19:24:50 GMT

Thanks mate i thought the packing list would tell me but it dosent it just says.

Sky Q 2TB UHD

Sky Q Mini box.

Tich

Re: When returning a mini box dies it have a serial number

Laing1 — Fri, 13 Oct 2023 19:37:34 GMT

@Tich you could just decide to send all 3 mini boxes back to Sky then they would definately get the correct one.

The other mini boxes are no use to you and you would be breaking the law if you were planning on trying to sell the mini boxes anyway

Re: When returning a mini box dies it have a serial number

Tich — Fri, 13 Oct 2023 19:43:00 GMT

Thanks for your help Sky try not to make it so obvious its a Sky employee answering my question.

Re: When returning a mini box dies it have a serial number

nigea99 — Fri, 13 Oct 2023 19:46:39 GMT

@Tich wrote:

Thanks for your help Sky try not to make it so obvious its a Sky employee answering my question.

no replies here have been from SKY Employees - we are not employees, just customers.

(As stated below our username)

Re: When returning a mini box dies it have a serial number

Laing1 — Fri, 13 Oct 2023 20:32:40 GMT

@Tich wrote:

Thanks for your help Sky try not to make it so obvious its a Sky employee answering my question.

@Tich if you are referring to me I am not a Sky employee have never been a Sky employee and am a customer like yourself giving some sensible advice

As all Sky Q equipment is owned by Sky if you sell any of it on, you could be liable for prosecution as you are selling stolen equipment.

Re: When returning a mini box dies it have a serial number

best+of+the+best — Fri, 13 Oct 2023 20:33:44 GMT

@Tich wrote:
Thanks mate i thought the packing list would tell me but it dosent it just says.

Sky Q 2TB UHD

Sky Q Mini box.

Tich

Fair comment @Tich but the choice is yours Sky can charge you a non return fee

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment.

I'm sure it will make a difference if the incorrect box is returned mentioning that you brought on ebay won't go in your favour either.