topic Re: Sound problem in Sky Q

Sound problem

marylu — Sat, 26 Aug 2023 11:15:00 GMT

I have no sound on my Sky q, not the tv as I have sound on normal tv. Done all the usual things suggested and no luck. There is sound om my mini box upstairs so I brought it down & connected to my tv - no sound! Any ideas? Thank you

Re: Sound problem

nigea99 — Sat, 26 Aug 2023 11:40:27 GMT

hi @marylu

Even though you have sound on normal TV please can I suggest you do a power down restart of your TV (i.e. switch off at mains or unplug)

We sometimes find this does cure the problem for some people reporting loss of sound from SKY

Re: Sound problem

marylu — Sat, 26 Aug 2023 11:47:45 GMT

OMG thank you so much this worked, 2 days of tearing my hair out solved in a minute.

Re: Sound problem

Mittu190 — Fri, 15 Sep 2023 19:30:43 GMT

My sound doesn't work and I have powered the receiver down and still nothing. I have sound from YouTube.

I lose sound once every two weeks.

Re: Sound problem

Jimmy+Hoffa — Fri, 13 Oct 2023 12:28:14 GMT

I have the same problem. I have tried all of the suggestions. I have reset sky q box, unplugged both TV and sky box, I changed the hdmi cable and switched the hdmi connection to the TV. I have even done a factory reset of the sky q box. Still sound from another type of box works fine and nothing from sky TV Channels nor recordings. No sound from apps (Netflix) via sky. Any ideas before we consider asking for a change of sky q box?

Re: Sound problem

Mittu190 — Fri, 13 Oct 2023 12:30:07 GMT

Mine was resolved I had to go into settings and update the software, problem solved.

Re: Sound problem

Jimmy+Hoffa — Fri, 13 Oct 2023 12:37:57 GMT

STOP PRESS.. I've just repeated everything I've already done and this time one of the actions has worked. No idea which!

Re: Sound problem

OwenR — Wed, 27 Mar 2024 19:02:44 GMT

Still no sound after unplugging sky q and tv