topic Re: Failed recordings and empty recording schedule in Sky Q

Failed recordings and empty recording schedule

Miklaus — Tue, 10 Oct 2023 20:49:42 GMT

I've just returned home after 10 days to find sky Q box wouldn't come on , I unplugged it waited five mins or so for it to reboot like it has soooooo many times before and noticed to my dismay I have several failed recordings commencing 3 rd October ! 2 days after I left !!

The main problem I have though is that all scheduled future recordings have disappeared there's nothing in the planner at all !!! .I'm seriously ****** off, I don't expect to pay over £120pcm for these troubles .

anyone know how to resurrect it ?

Re: Failed recordings and empty recording schedule

Greenfingers001 — Wed, 11 Oct 2023 09:32:22 GMT

Hi there @Miklaus , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Failed recordings and empty recording schedule

Lisa-P1987 — Fri, 13 Oct 2023 11:02:01 GMT

We are still looking to help you @Miklaus . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks