https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450487#M606206 <P>Sorry meant to say "I am getting Mode not supported message and no signal all the time now.&nbsp;</P><P>&nbsp;</P><P>Engineer back to complete the job please Sky</P> Fri, 13 Oct 2023 10:56:48 GMT Alex011278 2023-10-13T10:56:48Z https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450480#M606205 <P>It worked fine when demo'd by the engineer, and has worked a few times after turnjng back in since but i am not getting 'mode not supported' which i assume relates to the hdmi connection??</P><P>&nbsp;</P><P>please help</P> Fri, 13 Oct 2023 10:52:21 GMT https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450480#M606205 Alex011278 2023-10-13T10:52:21Z https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450487#M606206 <P>Sorry meant to say "I am getting Mode not supported message and no signal all the time now.&nbsp;</P><P>&nbsp;</P><P>Engineer back to complete the job please Sky</P> Fri, 13 Oct 2023 10:56:48 GMT https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450487#M606206 Alex011278 2023-10-13T10:56:48Z https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450497#M606210 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3871880">@Alex011278</a>&nbsp; &nbsp;Unless it a really old TV then I would try resetting it back to 1080i. Simply point your Sky Q remote at the Sky Q box and press the following keys in sequence <STRONG>Home 1 0 8 0 Home</STRONG>.</P> Fri, 13 Oct 2023 10:58:40 GMT https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450497#M606210 MightyQuinn 2023-10-13T10:58:40Z https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450500#M606211 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3871880">@Alex011278</a>&nbsp;wrote:<BR /><P><SPAN>Engineer back to complete the job please Sky</SPAN></P><HR /></BLOCKQUOTE><P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3871880">@Alex011278</a>&nbsp; &nbsp;This is a community of customers, not Sky customer services.</P> Fri, 13 Oct 2023 11:00:42 GMT https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450500#M606211 MightyQuinn 2023-10-13T11:00:42Z https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450504#M606214 <P>Okay thanks - I'll give that try</P> Fri, 13 Oct 2023 11:02:54 GMT https://helpforum.sky.com/t5/Sky-Q/Had-Sky-Q-fitted-yesterday-and-it-worked-when-the-engineer-demo-d-it-I-am-unable-to-get-it-working/m-p/4450504#M606214 Alex011278 2023-10-13T11:02:54Z