topic Re: Fast forward/ rewind problem on Minibox in Sky Q

Fast forward/ rewind problem on Minibox

Tom+Adamson — Wed, 11 Oct 2023 09:10:08 GMT

Sky Minibox not fast forwarding or rewinding properly. On fast forward and rewind the programme sticks or jumps and generally acts up, example, keeps on fast forwarding or rewinding when the remote 'play' button pressed. Tried 2 remotes with the same result.
Engineer replaced box although the old box box performed properly when he was here. He checked other Miniboxes in the house although these other two miniboxes work fine all the time.
Next day the new minibox started acting up exactly like the old box did, ie not fast forwarding or rewinding properly on all speeds. Using mic to forward or rewind though saying 3 minutes for example works OK.

Re: Fast forward/ rewind problem on Minibox

Tom-W19 — Thu, 12 Oct 2023 07:31:04 GMT

Hi @Tom+Adamson

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Fast forward/ rewind problem on Minibox

Tom+Adamson — Thu, 12 Oct 2023 20:02:08 GMT

I have had a great phone call with SKY help.
After the visit by a SKY tech I was getting the same exact problem with the new box he replaced my 'faulty' box with.
Phoning tech support, the technician sorted out the problem over the phone. I had recently had an extra minibox for my new TV in the kitchen and had connected myself as it was sent to me in the post.
This new box hadn't been updated with the latest software and it seems that this was causing the erratic behaviour of the older box in the lounge. Once all my SKY Q boxes were updated the problem appears to have been rectified.
Touch wood.

Tom

Re: Fast forward/ rewind problem on Minibox

Blindrage123 — Sat, 21 Oct 2023 07:05:08 GMT

We have been having the same problem so I was really hopeful when I read this. So off I went, with a skip in my step and updated the software on both our SkyQ and SkyQ mini box, following the instructions diligently. Then with fresh cup of tea in hand sat to watch a recording with the thought of delight that I'd be able to fast forward past the adverts only to be disappointed 😳. In fact it's even worse. Everything is even slower going from recording to normal tv and vice versa. Please could someone assist me. We have had the boxes a couple of years and they were fine until a couple of weeks ago. Liz