topic Re: I have a new mini box today. Its all set up but the volume controls don't work with the new remo in Sky Q

I have a new mini box today. Its all set up but the volume controls don't work with the new remote.

Anonymous — Thu, 12 Oct 2023 18:02:18 GMT

Funnily enough the volume control works on the old remote but nothing else does

Re: I have a new mini box today. Its all set up but the volume controls don't work with the new remo

nigea99 — Thu, 12 Oct 2023 18:15:30 GMT

@Anonymous wrote:

Funnily enough the volume control works on the old remote but nothing else does

you need to pair the remote to the box & TV

Press & hold 1 & 3 on the remote to start & follow the instructions (I advise people to choose the find it for me option when prompted for the TV model) - make sure your remote has line of sight of the box until paired.

If you get problems pairing then best to reset the remote (you could do this anyway) by pressing |& holding 7 &9 together until the red led above the SKY logo pflasehes 4 times & then retry the 1&3 to pair

Re: I have a new mini box today. Its all set up but the volume controls don't work with the new remo

Morlin — Mon, 16 Feb 2026 14:43:11 GMT

My additional box is not getting any service and device

Re: I have a new mini box today. Its all set up but the volume controls don't work with the new remo

PandJ2020 — Mon, 16 Feb 2026 15:47:27 GMT

@Morlin wrote:
My additional box is not getting any service and device

Can you explain in a little more detail?

Please confirm the mini box came from Sky? How many mini's do you have currently? Do you have a multiscreen sub? What hardware version of the main Q box do you have? https://www.sky.com/help/articles/sky-software-updates