topic Re: Help needed? What do I do about this on screen message? in Sky Q

Help needed? What do I do about this on screen message?

Tinaneo — Thu, 12 Oct 2023 16:41:15 GMT

Re: Help needed? What do I do about this on screen message?

PandJ2020 — Thu, 12 Oct 2023 16:42:33 GMT

The image won't appear until moderated.

I'm guessing it's your TV generating the message rather than the Q box?

Re: Help needed? What do I do about this on screen message?

Laing1 — Thu, 12 Oct 2023 16:57:15 GMT

@Tinaneo wrote:

@Tinaneo try giving your card a clean then re-inserting it making sure it clicks into place

Re: Help needed? What do I do about this on screen message?

oldfella — Thu, 12 Oct 2023 17:02:00 GMT

Hi @Tinaneo

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.

Push it fully in and it will pop out slightly enough so you can remove it.

Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.

If you are satisfied that it is in correctly

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Help needed? What do I do about this on screen message?

Tinaneo — Thu, 12 Oct 2023 17:07:56 GMT

Thank you, helpful information