topic Re: Skybox in Sky Q

Skybox

Abdo+ahi — Sat, 15 Jul 2023 20:11:28 GMT

My skybox in my bedroom won't connect

Re: Skybox

Laing1 — Sat, 15 Jul 2023 20:27:51 GMT

@Abdo+ahi wrote:

My skybox in my bedroom won't connect

@Abdo+ahi if its a mini box Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooting the mni box

Re: Skybox

oldfella — Sat, 15 Jul 2023 20:27:52 GMT

@Abdo+ahi wrote:

My skybox in my bedroom won't connect

Hi @Abdo+ahi

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Skybox

19651 — Thu, 12 Oct 2023 09:31:23 GMT

Sky box massage is coming viewing card not reading

Re: Skybox

TimmyBGood — Thu, 12 Oct 2023 12:00:19 GMT

@19651

https://www.sky.com/business/help/articles/sb-problem-with-viewing-card