topic Re: Sky Remote not working on Apps in Sky Q

Sky Remote not working on Apps

KyleLorimerKay — Sat, 16 Sep 2023 15:16:52 GMT

Hey 👋

My sky remote seems to stop working when I go onto Netflix, Disney + , YouTube etc.

It works perfect going through the sky menus, tried resetting it using 7&9 and resetting it however it didn't work.

the only button that works when I'm in the apps is the power button which switches sky Q box off.

any other fixes anyone can help with?

Re: Sky Remote not working on Apps

Tom-W19 — Sun, 17 Sep 2023 10:59:41 GMT

Hi @KyleLorimerKay

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Remote not working on Apps

Mr+Flibbles+86 — Tue, 19 Sep 2023 11:42:31 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Remote not working on Apps

Laurenjones1 — Thu, 12 Oct 2023 02:21:05 GMT

I am having the same issue. My remote will go onto the apps and then doesn't seem to move at all on any apps on my sky q mini box. I have tried resetting and re-pairing my remote but issue still occurs

Re: Sky Remote not working on Apps

Lisa-P1987 — Thu, 12 Oct 2023 09:30:05 GMT

Hi there @Laurenjones1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Remote not working on Apps

Addie15 — Sun, 15 Oct 2023 08:33:19 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Remote not working on Apps

LesleyHol — Tue, 17 Oct 2023 17:58:39 GMT

I'm having same problem. Have you got any answers?

Re: Sky Remote not working on Apps

Jonathan+Macro — Mon, 23 Oct 2023 19:21:05 GMT

im having the same issue. Is there a known fix?

Re: Sky Remote not working on Apps

LesleyHol — Tue, 24 Oct 2023 08:40:34 GMT

Hi I did live chat with sky and if memory serves I switched the box off waited a minute then turned it back on. After re-booting it worked again. Good luck 🤞

Re: Sky Remote not working on Apps

Sam70 — Sun, 05 Nov 2023 20:26:51 GMT

Hi I'm having the same issue remote not working in apps what can I do to fix it please

Re: Sky Remote not working on Apps

Natalie43 — Thu, 16 Nov 2023 17:52:32 GMT

Mine is doing the exact same!

Re: Sky Remote not working on Apps

Saraj11 — Sun, 19 Nov 2023 14:01:10 GMT

Did anyone get any answers as my remote is doing the same I tried the bot chat on my app but they just said they were sending a new remote so problem isn't really fixed

Re: Sky Remote not working on Apps

LesleyHol — Sun, 19 Nov 2023 14:13:36 GMT

Hi yes as I said previously I switched the box off and turned it back on after a minute and it re-booted it worked

Re: Sky Remote not working on Apps

Jack231 — Sun, 26 Nov 2023 12:41:01 GMT

I have the same problem. Sky remote works but not on apps ?

Re: Sky Remote not working on Apps

ph771 — Thu, 07 Dec 2023 07:23:25 GMT

I've just had the same issue and turning off the sky box for 10 seconds and restarting has fixed the problem. I had to re link the remote to the tv again to get the volume and power buttons working, but it seems to be ok now 🤞🏻

Re: Sky Remote not working on Apps

Bp1111 — Mon, 15 Jul 2024 20:20:55 GMT

I am having the same issue