topic Re: Sky Q Box and Booster disconnected in Sky Q

Sky Q Box and Booster disconnected

Mags54 — Wed, 11 Oct 2023 12:02:29 GMT

Sky Q box stopped connecting with Sky router last night. Multiple attempts to reconnect following all instructions. Sky booster also not connecting to SkyQ. Internet is working perfectly with other devices being used. This has happened in past but always able to reconnect.

Re: Sky Q Box and Booster disconnected

Tom-W19 — Thu, 12 Oct 2023 08:16:36 GMT

Hi @Mags54

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Box and Booster disconnected

Mags54 — Thu, 12 Oct 2023 08:25:20 GMT

Hi Tom.

Many thanks for your reply. I had one final try yesterday evening and have had success. Disconnected all devices then brought booster right next to hub and they then connected.. Then the Q box was able to connect when booster was back in its usual place. Never had to do this before but it worked!

@Tom-W19