topic Tv not working in Sky Q

Tv not working

JenWood — Wed, 11 Oct 2023 16:05:56 GMT

My remote isn't working, and I've checked the batteries. I reset the box and it now says no internet connection

Re: Tv not working

Tom-W19 — Thu, 12 Oct 2023 08:20:25 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Tv not working

Quoman7 — Thu, 12 Oct 2023 08:21:38 GMT

@JenWood wrote:

My remote isn't working, and I've checked the batteries. I reset the box and it now says no internet connection

Hi @JenWood Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Tv not working

Addie15 — Sat, 14 Oct 2023 08:46:58 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.