topic Re: Record in Sky Q

Record

G1WXC — Wed, 11 Oct 2023 14:04:39 GMT

Record seems to start with out us doing anything and we can't switch it off

Re: Record

Daniel0210 — Wed, 11 Oct 2023 14:07:38 GMT

@G1WXC wrote:

Record seems to start with out us doing anything and we can't switch it off

@G1WXC

What is recording? Could it be a programme/series you've previously set up as Series Link and a new series has started?

Re: Record

G1WXC — Wed, 11 Oct 2023 14:34:41 GMT

We've not set it to record anything

Re: Record

Daniel0210 — Wed, 11 Oct 2023 14:38:28 GMT

@G1WXC

Is it a new main Sky Q box by any chance?

Also, are there any more episodes of that programme listed in your scheduled recordings that need a) the series link removed then b) the scheduled recording deleted?

Re: Record

G1WXC — Wed, 11 Oct 2023 14:43:21 GMT

It's now switched its self off with out use doing anything

Re: Record

Daniel0210 — Wed, 11 Oct 2023 14:45:01 GMT

@G1WXC

If it stays connected long enough try rebooting the main box:-
1 - Using the Sky Q remote put the box into standby
2 - switch the box off at the plug
3 - wait at least 30 seconds
4 - switch back on at the plug
5 - follow the on-screen instructions
6 - when the screen goes black and the blue ‘Q’ stop pulsating wait another 30 seconds
7 - press the 🏠 button

Re: Record

G1WXC — Wed, 11 Oct 2023 14:45:10 GMT

Yes it's new set up by there engineer

Re: Record

G1WXC — Wed, 11 Oct 2023 14:49:58 GMT

Ok I'll try that hopefully we won't loose everything