topic Re: Mini box wont connect to mail sky box in Sky Q

Mini box wont connect to mail sky box

Gemgem29 — Tue, 10 Oct 2023 17:11:32 GMT

Mini box has been dropping connection to main box occasionally but now won't connect to main sky box at all. Main box frequently loses connection to Internet. Getting no answers and very frustrated

Re: Mini box wont connect to mail sky box

Greenfingers001 — Wed, 11 Oct 2023 09:24:27 GMT

Hi there @Gemgem29 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box wont connect to mail sky box

Chodley — Wed, 11 Oct 2023 10:35:25 GMT

Use ethernet or powerlines. Wifi is ropey.

Re: Mini box wont connect to mail sky box

Lisa-P1987 — Fri, 13 Oct 2023 10:57:10 GMT

We are still looking to help you @Gemgem29 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks