topic Re: Sky mini q boxes says I need a subscription to watch any channel in Sky Q

Sky mini q boxes says I need a subscription to watch any channel

Jimban — Tue, 10 Oct 2023 11:12:44 GMT

Since yesterday I have been unable to watch anything on my two mini q boxes as it will come up with please check your subscription entitles you to view this channel

Re: Sky mini q boxes says I need a subscription to watch any channel

Jimban — Tue, 10 Oct 2023 14:43:48 GMT

Tried resetting sky q box & minis, still nothing works and noticed on forums to try a callback but still no channels with active subscription to mutliroom & sky packages on my mini but the q box works

Re: Sky mini q boxes says I need a subscription to watch any channel

wakey18 — Tue, 10 Oct 2023 14:58:30 GMT

I have the same problem with the minis but with Sky Movies, I can watch the channels but cannot record them, download them or watch previously downloaded movies. Although I can download them using the main box and then watch them on the mini.

Re: Sky mini q boxes says I need a subscription to watch any channel

Laing1 — Tue, 10 Oct 2023 15:05:54 GMT

@Jimban wrote:

Tried resetting sky q box & minis, still nothing works and noticed on forums to try a callback but still no channels with active subscription to mutliroom & sky packages on my mini but the q box works

@Jimban you have checked in the mysky app or through your Q box under mysky that the multiroom subscription is still on your account.

Re: Sky mini q boxes says I need a subscription to watch any channel

Jimban — Tue, 10 Oct 2023 15:07:24 GMT

Yes checked and have a active subscription to mutliroom and all packages apart from kids

Re: Sky mini q boxes says I need a subscription to watch any channel

Laing1 — Tue, 10 Oct 2023 15:38:57 GMT

@Jimban wrote:

Yes checked and have a active subscription to mutliroom and all packages apart from kids

@Jimban ok if you press the home button then scroll down to settings then status do you have 4 ticks ?

Re: Sky mini q boxes says I need a subscription to watch any channel

Jimban — Tue, 10 Oct 2023 15:41:42 GMT

@Laing1 yes have four ticks on settings

Re: Sky mini q boxes says I need a subscription to watch any channel

Laing1 — Tue, 10 Oct 2023 16:26:16 GMT

@Jimban wrote:

@Laing1 yes have four ticks on settings

@Jimban looks like it may be something at Skys end I can escalte this to Sky but the chances are it will not be picked up until tomorrow or if you need it fixing asap you would need to call Sky. If you want it escalating let me know and I can do this for you

Re: Sky mini q boxes says I need a subscription to watch any channel

Jimban — Tue, 10 Oct 2023 16:58:59 GMT

Please escalate it for me and thanks for your help

Re: Sky mini q boxes says I need a subscription to watch any channel

Laing1 — Tue, 10 Oct 2023 19:13:44 GMT

@Jimban wrote:

Please escalate it for me and thanks for your help

@Jimban I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky mini q boxes says I need a subscription to watch any channel

Tom-W19 — Wed, 11 Oct 2023 07:49:05 GMT

Thanks for escalating. We've sent an invite to @Jimban.

Re: Sky mini q boxes says I need a subscription to watch any channel

Greenfingers001 — Wed, 11 Oct 2023 09:18:59 GMT

Update:

Spoke with @Jimban and resolved issue, thanks again for the escalation have a great day 🙂