topic Re: Sky not connecting in Sky Q

Sky not connecting

Ellie19 — Tue, 10 Oct 2023 17:51:46 GMT

Hello.

My sky will not connect to the internet

Re: Sky not connecting

Ellie19 — Tue, 10 Oct 2023 17:53:37 GMT

It was working earlier

Re: Sky not connecting

oldfella — Tue, 10 Oct 2023 17:54:52 GMT

@Ellie19 wrote:

Hello.

My sky will not connect to the internet

Hi @Ellie19

Assume this is your main Q box

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky not connecting

Ellie19 — Tue, 10 Oct 2023 18:01:52 GMT

I have tried all this

Re: Sky not connecting

oldfella — Tue, 10 Oct 2023 18:02:45 GMT

@Ellie19 wrote:

I have tried all this

Who is your Broadband supplier @Ellie19

Re: Sky not connecting

Ellie19 — Tue, 10 Oct 2023 18:03:18 GMT

Sky

Re: Sky not connecting

oldfella — Tue, 10 Oct 2023 18:05:23 GMT

@Ellie19 wrote:

Sky

hi @Ellie19

And are you sure that you pressed the WPS button on the Sky router and not the reset button?