topic Re: Sky q issue in Sky Q

Sky q issue

Mark614 — Tue, 10 Oct 2023 17:32:41 GMT

Hi my sky q box does not pause record or play recording and I've tried rebooting and clearing the hard drive the error message is

there is a problem with your hard disc drive

Re: Sky q issue

Chodley — Tue, 10 Oct 2023 17:51:09 GMT

Have escalated. You'll need a new box. Watch out for a blue chat bubble.

Re: Sky q issue

oldfella — Tue, 10 Oct 2023 17:53:43 GMT

@Mark614 wrote:

Hi my sky q box does not pause record or play recording and I've tried rebooting and clearing the hard drive the error message is

there is a problem with your hard disc drive

Hi @Mark614

See following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

if you cannot solve your issue there is an option to order a replacement Q box