topic Sky Q viewing card - can you pair without broadband? in Sky Q

Sky Q viewing card - can you pair without broadband?

Unit8976 — Tue, 10 Oct 2023 10:31:28 GMT

My broadband is currently out of service. Engineer booked but some days away.

I received a new viewing card for the Sky Q box this morning but it won't pair to the box without an active BB connection.

I've tried using personal hotspot on my Iphone - this works for streaming on my TV set and Apple TV box - but while Sky Qwill connect to it, it claims it is not then connected to the internet.

Any ideas/tips?

Re: Sky Q viewing card - can you pair without broadband?

Tom-W19 — Wed, 11 Oct 2023 07:42:04 GMT

Hi @Unit8976

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q viewing card - can you pair without broadband?

Lisa-P1987 — Fri, 13 Oct 2023 10:52:47 GMT

We are still looking to help you @Unit8976 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks