topic I sent my box back wrong in Sky Q

I sent my box back wrong

Steph9 — Tue, 10 Oct 2023 10:27:20 GMT

I sent the box back about 5 weeks ago...but I didn't read the information properly ~ sorry I'm blaming baby brain as I have a newborn and I just posted it in a post box!! So sorry

Re: I sent my box back wrong

Daniel0210 — Tue, 10 Oct 2023 10:34:28 GMT

@Steph9 wrote:

I sent the box back about 5 weeks ago...but I didn't read the information properly ~ sorry I'm blaming baby brain as I have a newborn and I just posted it in a post box!! So sorry

@Steph9

In case you’re not aware, this is a customer helps customer forum. You aren’t talking to Sky Customer Services here.

I'm pretty sure a Sky Q box wouldn't fit in a post box. If you somehow managed it you'll have no proof of posting and it may not reach the correct destination and if it does it'll probably be damaged . You may get charged for its non return.

Re: I sent my box back wrong

Steph9 — Tue, 10 Oct 2023 10:50:49 GMT

Ah thank you I realised after I posted Hahaa! Baby brain strikes again🫣

Re: I sent my box back wrong

Daniel0210 — Tue, 10 Oct 2023 10:54:08 GMT

@Steph9

Depending on what may not arrive at the correct destination you'll be charged as follows…

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Q Hub - up to £50
Sky Max Pod - up to £68
Sky Broadband Booster - up to £36