topic TV in Sky Q

TV

Anonymous — Tue, 10 Oct 2023 08:03:44 GMT

We have poor sky connections on mobile and television

Re: TV

GD1 — Tue, 10 Oct 2023 08:09:30 GMT

@Anonymous You'll need to provide a bit more detail for the forum to help.

What is the exact issue, any error messages on your TV?

Re: TV

Anonymous — Tue, 10 Oct 2023 08:23:38 GMT

No connection have to constantly push the button on the sky box

which also means we have no mobile signal

Re: TV

Anonymous — Tue, 10 Oct 2023 08:24:28 GMT

Hence delay in responding as have on and off mobile connectivity

Re: TV

GD1 — Tue, 10 Oct 2023 08:33:12 GMT

@Anonymous I'm confused as to how a Sky Q box can affect your mobile signal?

Do you mean your box is having issues connecting to your broadband hub? Can you be nmore specifi what box is affectig what box. Have you tried all the steps here?

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity

Re: TV

Chodley — Tue, 10 Oct 2023 09:13:52 GMT

Maybe the phone is trying to use the Q as a wifi hotspot

not sure why it wouldn't drop back to direct connection to the router or 4G though.

Re: TV

Anonymous — Tue, 10 Oct 2023 09:33:25 GMT

It's hit and miss not all the time

Re: TV

Chodley — Tue, 10 Oct 2023 09:42:35 GMT

@Anonymous wrote:
It's hit and miss not all the time

Are you on sky broadband?

I think you can turn off the Q hotspot feature if you want your phone to just connect direct to your router which might be more stable.

Re: TV

Anonymous — Tue, 10 Oct 2023 11:32:41 GMT

Don't think we have Q whatever that is...

Re: TV

Anonymous — Tue, 10 Oct 2023 11:33:27 GMT

I am up the Shropshire hills getting better reception than the house

Re: TV

MightyQuinn — Tue, 10 Oct 2023 12:16:36 GMT

@Anonymous wrote:
Don't think we have Q whatever that is...

Hi @Anonymous Perhaps the confusion is you are posting on the Sky Q community?

Re: TV

TimmyBGood — Tue, 10 Oct 2023 13:19:35 GMT

@Anonymous wrote:

I am up the Shropshire hills getting better reception than the house

Well, yes: a cellular data connection with line of sight to a mast is quite likely to be 'better' than poor local WiFi within a building.

Re: TV

GD1 — Tue, 10 Oct 2023 13:25:25 GMT

@Anonymous So which Sky TV service do you have? You will have either Sky+HD, Sky Q or Sky stream/Sky Glass.

As the description "Sky Box" covers all of the above and the Sky broadband Hub.