topic Re: Upgrade subscription message when trying to view recordings page in Sky Q

Upgrade subscription message when trying to view recordings page

Arrid — Mon, 11 Sep 2023 18:55:14 GMT

Upgrade subscription message when trying to view, Home, recordings and catch-up pages.

Re: Upgrade subscription message when trying to view recordings page

oldfella — Mon, 11 Sep 2023 18:57:42 GMT

@Arrid wrote:

Upgrade subscription message when trying to view, Home, recordings and catch-up pages.

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Upgrade subscription message when trying to view recordings page

Arrid — Mon, 11 Sep 2023 19:10:49 GMT

No joy.
Updated software and repaired viewing card too.

Re: Upgrade subscription message when trying to view recordings page

Vasanti — Mon, 09 Oct 2023 20:34:57 GMT

I have same issue on all but free channels.

Unplugged, disconnected several times to no avail

Already posted for help.

Re: Upgrade subscription message when trying to view recordings page

Arrid — Mon, 09 Oct 2023 21:58:34 GMT

After numerous phone calls and "holding" the line a new viewing card solved the issue. Painful as SKY sent me a new box beforehand, which still resulted in the same issue.
New viewing card is the way forward.